In the Klarstein online shop, different delivery options are available depending on the product category and package size. In the final step before completing your order, all applicable shipping costs will be displayed.

We use various logistics partners such as Parcelforce, DPD and Evri. For larger items, we work with DX Freight and Dachser. Only these two carriers will call you to schedule the delivery.

Order Status

No, because the choice of the transport company is made directly in the warehouse and mainly depends on packaging dimensions and delivery country. After all, we want your delivery to arrive as safely as possible. If you have any questions or comments, please do not hesitate to contact us.

The shipping confirmation e-mail contains a link to the courier's website.

While sometimes couriers deliver small parcels upstairs, the norm is a doorstep delivery.

Only DX Freight and Dachser schedule deliveries over the phone. With the other shipping service providers, the customer must use the tracking information to prepare for delivery.

Currently, we can not yet provide you with a free choice of shipping days, but we will keep you informed about the status of your delivery.

A change of delivery address is only possible in orders paid via bank transfer, and if the shipping process has not started yet. We recommend you to contact the carrier, and explore their alternative delivery options.

Deliveries to relay points are possible except for bulky orders. You will be able to select one in the courier's website.

If you have not received an email with your order shipment details, please check your spam inbox. If still not found, our chatbot can provide it.

If your shipment is not moving for 3 days, or if you see in the tracking that the product has been returned to the sender, please contact our customer service. We will give you more information about how to proceed.

Please check the tracking information, your shipment might have different packages. If this is not the case, please contact our customer service. We will provide a solution for you.

If you discover damage to the product or packaging upon delivery, please take photos of the article, boxes and internal protections (even if they appear to be intact) and send them to us. We will provide a fully satisfactory solution.

Register the return online via our self return tool in just 3 easy steps:

Register the return

If you have received your product, but is missing parts, please be in contact with our Customer Service.