Shipping & Delivery

When will my order be sent?

The order will normally ship the next business day after confirmation of payment. Please note that bank transfer payment may take up to 5 business days to be received.

Which countries do you ship to?

We ship to many countries within the EU. By clicking on our shipping information, you can see a list of all the countries we ship to, as well as the costs to deliver to those countries.

How long will it take for my order to arrive?

The delivery time normally depends on the shipping service.
UPS: 3 - 5 working days. Previous experience has generally shown that deliveries tend to take up to 2 - 3 business days within metropolitan areas.
Spedition: items shipped under this class tend to take between 7 - 10 working days.
Once the item has been shipped, we supply a tracking number, where you can monitor the state of your shipment with the appropriate courier, which is also viewable on our Order Status Page.

What courier is my order shipped with?

Dependent on the size and nature of the goods, we will ship your order on the safest and fastest shipping route possible. Standard delivery is with UPS.

How can I contact the courier?

Contact details can be found in the confirmation email that you will receive after your goods have been shipped.

How can I track my order?

Once dispatched, you will receive a confirmation email with a link to the shipping tracking number. You can also track your package from our Order Status Page.

My order has not arrived. What can I do?

We recommend that you keep checking the tracking of your order. You can alternatively contact our customer service department or the couriers.

Can I arrange for the package to be delivered to a collection station?

In order for the package to be sent to a packing station, shipment dimensions must be between 15x11x1 cm and 60x35x35 cm.

My order arrived damaged. What do I do now?

We suggest to always check the packaging for any external damage upon receipt of delivery. If you discover damage to the product upon opening, please contact us immediately and if possible, please keep photos of the damage for both yours and our records.

You could request the return using the following link: https://returns.chal-tec.com

I only received part of my order. What now?

We advise that you first check the tracking number as this will always update accordingly. For logistical reasons, our couriers will ship the items in different packages. If this is not the case, please contact our customer service.