The coronavirus is keeping the world on tenterhooks. The most
important thing now is to keep calm, help others where we can,
wash our hands thoroughly and (if possible) stay at home. And
to all those who cannot do this because they are key workers,
we would just like to say a big thank you! You are amazing and
we really appreciate your commitment!
On this page you will find information about ordering and
shipping your favourite products as well as tips on how to help
others and make this time a little more enjoyable for yourself.
First things first: we will continue to ship your orders! We are
in daily contact with our shipping providers to avoid possible
stumbling blocks during the delivery process so that your order
arrives without any problems. At the moment, however, there may
be short-term changes (legal changes, regulations for the
protection of our shipping partner’s employees) which are
sometimes out of our control. So, if there are delays with your
orders, we ask for your understanding – we will keep you
informed in any case!
We are an international company with over 700 employees
around the globe. The safety of each and every one of our
employees is our absolute priority. For this reason, we were one
of the first companies to adopt a ‘work from home’ policy
wherever possible. In this way, we aim to not only protect all our
colleagues from contact in public areas, but also our fellow
human beings (especially those who are vulnerable or high-risk).
Of course, there are also employees who are not able to work
from home. In order to protect all employees in our distribution
centre and to be able to guarantee the safe shipping of your
goods, we have significantly strengthened our safety measures.
Our employees work in different shifts which do not come
into contact with each other at all. Security personnel at the
entrance also ensure that arriving colleagues sanitize
themselves thoroughly and adequately.
Doing good has never been so simple: stay at home, wash your
hands thoroughly and avoid social contact wherever possible.
But staying in your own four walls is not so easy for many people.
Sooner or later, boredom sets in. We’ve come up with a few tips
to help you avoid cabin fever.
Whether homebrewing, sewing,
cooking, baking, learning to play a
musical instrument or simply
reading the book you’ve had on
your bedside table for months:
now is the perfect time to get
If you’re spending more time at
home than usual then why not use
it to exercise! It’s still possible to
get in shape inside your own
Right now there are lots of tips for
effective Home Workouts.
Many of us are currently working from
home. This often means crawling out of
bed in our pyjamas and sitting in front of
the computer. Our suggestion: get out
of your comfies, create a separate work
area and schedule fixed breaks (this
can also be done virtually with friends/
colleagues) to make the most of
working from home.
Open the windows, turn up the
radio and finally get round to
dusting the photo frame in the
corner at the back. Now is the
best time to get your home
looking spick and span. And
let’s face it ... who doesn’t have
their own little corner which has
been neglected for a long time?
It’s certainly true that the
coronavirus gets in the way of our
social lives. But it doesn’t stop us
from being social. Young and fit?
Why not offer to run errands for
neighbours and people in the
area. It’s a great way of doing
good deeds when you’re still
doing everyday tasks anyway.
Simple answer: yes. The risk of infection when sending parcels
is negligible. Our shipping partners also practice a high level of safety precautions for their employees. You will be kept up
to date on any changes concerning shipping or delivery.
We currently ship our goods all over the world. To be completely
honest, it is possible that the delivery of your product may be
delayed or changed in individual cases, should delivery conditions
in your country change at short notice. Unfortunately, we have no
influence on this. Otherwise, we will keep you informed about the
current status of your delivery. Please be understanding if we have
to make changes to our delivery service at short notice; this would
only happen as the result of an unforeseen issue, but means your
goods will still be delivered.
However, we will do our best to ensure that the majority of our
orders are delivered as usual.
Many shipping providers have already adapted their delivery
methods to the current situation. The delivery driver will also
deliver your parcel without making contact, i.e. he will leave the
parcel in front of your door, ring the bell and take a few steps back
so that you can pick up the goods. Unfortunately, delivery to your
neighbours is no longer possible at the moment and only one
delivery attempt will be made. If nobody is home, the parcel
cannot be taken to a parcel shop but will be returned directly. Proof of delivery with the customer’s signature are also not
possible at present. The driver himself acknowledges receipt of
the goods. Unfortunately, these measures must be taken to
ensure the safety of the delivery drivers and all recipients. We ask
for your understanding at this time.
The goods are placed in front of your door by the delivery driver
and he then takes a few steps back to ensure no contact is made.
During the delivery, the driver stays at least 1.5 metres away from
you at all times. In order to prevent possible transmission via the
pen, the driver will sign for the receipt of the goods on behalf of
every customer. For this, you (as the recipient!) will have to
show identification documents upon delivery (passport, ID
card, blue passport for refugees or stateless persons, electronic
residence permit, driving licence; these must be in a language the
driver can understand). A comparison will be made with the photo
and the name. The driver will then note your date of birth on the
scanner. This procedure replaces the customer’s signature.
Unfortunately, we cannot offer this service for regular parcels in
the current situation. Returns made in the usual way and within
the return period are of course still completely acceptable!
If you wish to exchange or return your items in accordance with
the terms and conditions, they must be ready for collection and
waiting outside the door. This is the only way for the delivery
driver to pick up the parcel and take it back.
If you are in isolation or your area is particularly affected by the
coronavirus and your post office is closed, please contact our
customer service team within the returns period so that we can
find a solution together.
We’re still here for you. If there are any delays in the delivery of
your order, we will let you know. If you have any questions, please
don’t hesitate to contact our customer service team (please note
that these colleagues are also working from home and that the
response time and quality of calls may be different to usual.
Thank you for your understanding!
You can find further tips and updates on our social media
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