Selected reviews from the German press
Powerful meat mincer with 1300 watts max. power
Includesliquid blender with 1.5 litre capacity
The Klarstein Lucia Orangina is a powerful 3 in 1 food processor with stirring and kneading modules, a meat grinder and a food blender.
This Klarstein food mixer kitchen appliance has mixing and kneading attachments, as well as a mixing hook / dough hook that will enable you to prepare a variety of colourful recipes.
The multi-functional system not only comes with your standard yet powerful food mixer but also has a blender attached. The most exciting feature of the system is undoubtedly the meat grinder which is ideal for making mince meat.
Powerful quality combined with a modern design makes this a must have appliance for any kitchen.
- Die-cast stirring hook allowsfor the uniform mixing of sizeable quantities of dough
- Die-cast dough hook capable ofworking with heavy doughs, eg yeast or bread dough
- Whisk for whipped ingredients,such as egg whites or sponge
- Planetary Mixing System
- Removable bowl cover
- Unlocking mechanism formultifunction - can be folded for easy attachment and bowl handling
- Robust special gear -consistent performance through load-dependent electronic speed controls
- Safe stand with suction feet
- Power supply: 230V, 50Hz
Dimensions and Technical Details
- 23 x 64 x48cm (WxHxD; fully established)
- 23 x 38 x35 (WxHxD; basic dimensions without meat grinder and mixer)
What will be delivered
- 1 x device
- 1 xstainless steel bowl
- 1 x doughhook
- 1 x stirringhook
- 1 x whisk
- 1 x English user manual
Delivery & shipment
Ready for shipping Delivery time: 7 - 10 workdays
Your order will be delivered to the selected address per order. This address does not have to match the billing address. You can send the orders to your family, friends or office if you are not at home during the day. Your order is delivered by our specialist courier spedition to your chosen address. This address does not have to correspond with your billing address. Leave a telephone number with your order to guarantee the best possible delivery of the product. Delivery takes place free to kerbside. This item may be pre-ordered. Please note that, in this case, the delivery time may be up to 5 days.
If you think you are going to buy quality just because you are buying from a German company... think again. Klarstein is the worst German company I have had to deal with, and has left me wholly disappointed. In October 2019 I purchased the Lucia Rossa Stand Mixer. The item arrived with an obvious defect which the company provided a small refund on. Despite using the device less than 10 times in a year, within a year the device had developed a hazardous fault - when in operation it was grinding pieces of plastic which then fell onto the mixing bowl itself. Originally, I thought a company of Klarstein's stature would resolve the problem appropriately and reassure my trust in them: after all this was both a health hazard and a technical flaw under warranty. I approached Klarstein in late November 2020 about the fault and they advised me to wait until after BREXIT is completed to return the item, because of fears with BREXIT regulations. In January 2021, I sent them the item expecting a replacement. After several days had passed with no confirmation or communication, I decided to approach the company myself on the 9th of February, as my tracking number was showing that the item had received. I had to chase the company to verify the item had been received, and from that point the nightmare begun: Klarstein told me that they no longer send replacement items to the UK, against the advice they gave me before BREXIT. They supposedly issued a refund to my old debit card, which my bank is still trying to trace and reimburse me. What is appalling is how cold, ruthless and hostile the company has become following that point, treating me with contempt and with an accusatory tone: they had done their part, everything else was my fault and/or responsibility! They refused on several occasions to log a complaint, because their company does "not have a complaints procedure". They are hiding behind BREXIT and the new complications in consumer law to provide disgraceful customer support. It is not the 6th of April 2021, and I have yet to receive the funds in my account. The company is asking me to solve this problem with my bank, which I am trying to. I approached the UK European Consumer Centre, which is the authority able to resolve complaints, and a complaint has been lodged both with them, as well as with my bank's Cards Dispute.
Bad quality products, potentially hazardous.
Non-existent customer support.
Company has no complaints department or procedure.
Company does not honour warranty obligations.
If you need a refund, you are on your own. Several other customers have confirmed that the company is slow and cumbersome with refunding customers. I am not alone. There is a growing body of evidence of disappointed British customers. This is not a coincidence, or a one-off.
They will hide behind the safety that BREXIT gives them to provide excuses. Yet, they still take orders on their British website with impunity.
Do yourself a favour and find another product from another company. Don't take chances. Klarstein does not value your custom and they will try to find a way to screw you. You are better off burning your money.