Help Retoure

Who pays the return shipping costs?

We completely cover the returns cost by providing you with pre-paid return labels. Use our return tool to receive free of charge labels:

Register your return here

How can I return an item?

Register your return on our self-return tool in just 3 easy steps! Use our return tool to receive free of charge labels:

Register your return here

How long will it take to receive my refund?

The refund time varies according to the method of payment and shall be made within 14 days of receipt of the return.

Spedition Products

If the item is being delivered in a freight, it will be delivered with our specialist couriers. The shipping company will call you in advance and arrange a delivery appointment . Please provide us with a valid phone number.

I wish to return for a refund. How do I proceed?

You can return your item via our self returns tool on the following page login: https://returns.chal-tec.com/
We offer a 60 day return period of which you can return your product for any reason.

My item is defective. How do I proceed?

Register your return via our self return tool in just 3 easy steps: https://returns.chal-tec.com.
All the necessary information will be provided via email.
However, our staff will be happy to answer any questions you may have.

What guarantee do you offer?

A guarantee is always a voluntary additional service of the manufacturer. As a seller, we have basically no guarantee on the products we sell. To safeguard warranty claims, the request should be sent directly to the manufacturer.

Usually you will also find in the documentation provided with the product under warranty card with all the necessary information.

Who oversees the guarantee process?

The warranty process is controlled and issued by the manufacturer themselves.

What is warranty, and what rights do I have?

Warranty is the statutory obligation of the seller to amend within two years after delivery of any defects on a device or to replace it . In this context, the burden of proof according to ยง476 BGB is to be noted that is the purchaser after a period of six months in the obligation to prove that the defect already existed at the time of purchase.
All products sold from Klarstein are sold as new and are covered by a 2 year warranty from your date of purchase. In the unlikely event that your product is delivered damaged or faulty please contact us within 48 hours and let us know the exact nature of the problem.