Items you wish to purchase can be added to your basket by clicking the "Add to basket" icon. After adding the item(s) you wish to purchase to your basket, you can click on the "Checkout" symbol and select the payment method.
If the order has not been shipped, it is still possible to cancel the order. Simply log into your account, go to order field and click cancel. Please note: All cancellation requests via email have at least a 24 hour response time. As most orders are generally dispatched within 24 hours of payment being received, should you wish us to the cancel the order, or should you have issues cancelling the order, it is strongly recommended that you contact us via our telephone service hotline to complete the request. Our hotline hours are Monday to Friday from 9:30 am GMT to 5:00 pm GMT.
Please make sure that your delivery and billing addresses are correct at the time of placing the order. An incorrect address can delay delivery time. For orders delivered with our specialist couriers, a telephone number is required. Dispatch will only be made upon receiving full payment, or confirmation of payment via third parties (PayPal, Bill safe, etc.). For orders where the selected payment method is cash on delivery, additional costs will be incurred.
We require an email address for all orders made on our webshop. This is required so that we can send you order, payment and shipment confirmations as well as send invoices. Please note: While not required on all orders, a phone number is also strongly recommended. The number will NOT be used for any third party purposes. It will only be used for communications concerning your order.
Once the order has been dispatched, you will receive an email confirmation with a link to the tracking for the shipment. This will enable you to check daily progress of your shipment throughout the entire shipping process. You also have the option to track and review your shipments via our Order Status Page.
Located in the top right hand side of our website is a "Register" button. Simply click there and follow the necessary steps in order to create an account.
Located in the top right hand side of our website is a "Login" button. Simply click there, enter your login details, and proceed to your account.
This section of your online account includes tools to manage, view, and track orders. It will provide you with specific shipment information, as well as options to submit requests for reshipment of goods.
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Registration also possible after order
